Policy

SHIPPING AND RETURNS

Thank you for shopping with Moon Water + Honey. All beads are custom and handmade to order. Orders are typically made and shipped within 3-5 business days after purchase. During a sale it can take up to 3 additional calendar days due to increased volume.

Once order is shipped, tracking information will be updated immediately. Shipping is done via USPS and takes 2-5 days for US orders. International orders can take up to 2+ weeks for delivery.

Kindly ensure the accuracy of your order as there are NO REFUNDS. Since all beads are custom-made, orders cannot be canceled or refunded once the order has been submitted. 


All waist beads are custom made to size and are personal in nature, therefore, we are unable to offer refunds or exchanges once your order has processed.

However, we will work with you to provide size adjustments as necessary.

 

LOST OR STOLEN PACKAGES

If your package has been confirmed DELIVERED via USPS and you did not receive it- you must file a claim with USPS as we are not responsible for lost or stolen packages. Once a claim is filed, USPS driver on your route will verify your package was not delivered to the wrong address. The only time product will be resent or a refund will be issued is when tracking confirms that the package was lost “DURING TRANSIT”. We will not issue refunds for packages that state “DELIVERED in mailbox/porch/mailroom etc”.